Customer Service Supervisor

Description

A professional who is responsible to provide outstanding customer service, plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational ad operational objectives. 

Essential Duties and Responsibilities 

  • Respond promptly to customer inquiries
  • Take incoming and place outgoing parts sales calls
  • Process orders and invoice parts shipments
  • Assist customers to ensure he/she gets the correct part
  • Contact vendors as necessary to order parts for customers
  • Provide reports as required for daily and monthly shipments or parts on backorder
  • Monitor backorder reports to ensure on-time delivery
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Acknowledge and resolve customer complaints
  • Provide limited technical support
  • Route incoming calls, as required
  • Assist in training new personnel
  • Will be required to perform other duties as requested, directed, or assigned

Education and Experience

  • Minimum of high school/GED
  • Associate degree/certification desired

Training and Job knowledge Requirements

  • Must be proficient in MS Office, including accurate data entry and spreadsheets
  • Must possess accurate keyboard skills
  • Must be able to handle multiple tasks efficiently and accurately
  • Ability to learn and utilize Enterprise Resource Planning (ERP) system
  • Learn/understand product line so you can answer questions
  • Confidentiality a must
  • Strong organizational skills required

Job Knowledge Requirements

  • Following established procedures, must have ability to prioritize several simultaneous projects
  • Must be able to work with people in all levels of the organization
  • Must keep current on new product development
  • Recognize the Quality Management System in place and participate in the processes and procedures of the QMS

        Battle Motors is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

        Location:
        Remote - New Philadelphia, Ohio