Regional Parts and Service Manager

General Summary
Responsible for overall support of the products manufactured by the Company. This individual identifies, maintains, and manages a network of service contractors performing warranty repairs and service on Crane Carrier Company products. 

Essential Duties and Responsibilities

  • Work directly with Regional Sales Managers to identify and sign on service centers as required for support of customers and sales effort
  • Train dealers/service centers on warranty administration and claim submittal processes
  • Provide technical assistance to service centers and customers via phone, fax, email
  • Evaluate and process warranty claims in a timely manner
  • Develop troubleshooting and repair procedures, establish corresponding time standards
  • Return failed warranty parts to suppliers and follow through to obtain maximum recovery
  • Identify and evaluate reported problems to determine root cause and take appropriate action to correct
  • Coordinate with other internal departments to improve quality and dependability of products
  • Expedite and ensure integrity of repairs to promote quickest repair time
  • Evaluate new product and design releases as requested by Product Engineering for overall serviceability and functionality 
  • Establish parts stocking and training requirements
  • Develop and administer fleet level training  courses to include operation, maintenance and repair of Crane Carrier  Company products
  • Travel as require to support products and support network in the field
  • Perform mechanical repairs on units as required
  • Develop and distribute bulletins and other service related material
  • Purchase extended warranties from vendors as required by sales orders
  • Work with vendors to utilize their knowledge and skills in training and product expertise 
  • Help dealers establish appropriate after-market parts inventories and resolve issues that may arise with parts procurement and distribution.
  • Will be required to perform other duties as requested, directed or assigned.

Education

  • Bachelors degree in general business preferred or associate degree from technical trade school

Training Requirements

  • Five years supervisory experience in heavy-duty truck repair or product support.
  • ASE Master Medium/Heavy Duty Truck Technician
  • Class B CDL license
  • Strong communication  skills
  • Strong problem solving  and analytical skills
  • Ability to read and interpret blueprints and schematics.
  • Must be organized.

Job Knowledge Requirements:

  • Following established procedures, must have ability to prioritize multiple work assignments.
  • Recognize the Quality Management System in place at Crane Carrier Company and participate in the processes and procedures in the QMS.

Physical Requirements

  • Safety glasses required while in manufacturing areas.
  • Steel toed shoes required while in manufacturing areas.
  • Hearing protection where required.
  • Additional PPE at customer site may be required

Personal Protective Equipment

  • Safety glasses required while in manufacturing areas.
  • Steel toed shoes required while in manufacturing areas.
  • Hearing protection where required.
  • Additional PPE at customer site may be required

Work Environment:

  • The employee will work in a home office.
  • The employee will travel approximately 50% of the time.
  • The employee may work at customer location in  hot/cold weather possibly outside.
Crane Carrier Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Location:
WFH - Remote Worker
(Mountain or Pacific Time Zone)