* Visa sponsorship is not supported for this position *   

Battle Motors prides itself on delivering efficient, effective solutions for the heavy-duty work truck industry. With the evolution of our new EV (Electric Vehicle) technology, we are growing faster than ever.   

At Battle Motors, we believe the most fulfilling place to work is where extraordinary people collaborate to solve difficult problems.  

Responsibilities

• Provide advanced technical support and troubleshooting for escalated IT issues, including hardware, software, networking, and infrastructure components.
• Act as a point of escalation for Level 1 support technicians, providing guidance, assistance, and mentoring as needed.
• Perform in-depth analysis and diagnosis of complex IT problems, utilizing a systematic approach to identify root causes and implement effective solutions.
• Install, configure, and maintain IT systems, servers, networks, and applications to ensure optimal performance and reliability.
• Collaborate with internal teams and third-party vendors to resolve technical issues and implement solutions in a timely manner.
• Document all support activities, solutions, and configurations accurately and thoroughly in the ticketing system.
• Proactively identify opportunities for improvement in IT systems, processes, and procedures, and recommend and implement enhancements.
• Participate in project planning and implementation, including system upgrades, migrations, and deployments.
• Provide technical guidance and training to end-users and junior support staff as needed.
  
  

Qualifications

• BS/BA in a related field or equivalent work experience in a Level 2 or Level 3 IT support role
• Strong technical proficiency in troubleshooting and supporting Windows and/or Linux operating systems, Microsoft Office 365, Active Directory, Exchange Server, and other common enterprise technologies.
• Experience with virtualization technologies (VMware, ESXI, cloud computing (AWS, Azure), and networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN).
• Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Associate (MCSA), or equivalent are a plus.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Commitment to providing outstanding customer service and exceeding client expectations.
• Flexibility to work occasional evenings, weekends, or on-call shifts as needed.

This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their supervisor immediately.

Battle Motors is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, age, national origin, or any other status protected under federal, state, or local law.