Battle Motors Launches Battle Truck Solutions (BTS) Division to Enhance After-Sales Support

Battle Motors Launches Battle Truck Solutions (BTS) Division to Enhance After-Sales Support

Battle Motors, announces the launch of its new business new business division, Battle Truck Solutions (BTS), effective immediately. This exciting development replaces HQ Services and signifies a strategic shift in our commitment to providing unparalleled support to our Dealer Network and our valued customers. 

BTS will provide aftersales support to Battle Motors dealer locations across the US & Canada. It will encompass the entire After Sale chassis support departments, including Parts, Service, and Dealer Operations. This new division has been established to better align with the core mission of offering comprehensive solutions to the Dealer Network, resulting in enhanced support for customers. BTS remains steadfast to improving Parts and Service support as we aim to empower our partners to capture more business and ensure the longevity of the operation of commercial truck fleets. 

"Our goal with Battle Truck Solutions is to strengthen our brand recognition while consistently exceeding expectations in terms of quality and excellence," said David Garcia, SR VP of Battle Truck Solutions. "We are committed to providing a wide range of services and solutions that not only meet, but surpass, the needs of our partners and customers." 

Battle Truck Solutions has moved the parts department into a new Parts Distribution Center at 599 Logan Street Dennison, OH. Establishing a new distribution center is the beginning of improved urgency, execution, and efficient service for our customers.  

Completed and Developing Projects under BTS include: 

  • Truck Down Service Repair Ticketing System: A streamlined system to facilitate direct communication with the Battle Motors service team for prompt response, organized visibility, and efficient issue resolution. 
  • Increased Service Support Staff: Expansion of internal and external service support staff to cover the United States and Canada. 
  • Dealer Sponsored Warranty for End User Fleets: A new warranty program designed to benefit end-user fleets through our dealer network. 
  • New & Improved Warranty Claim System: Enhancements to the warranty claim process to ensure a more prompt and efficient user experience. 
  • Dealer Portal: The dealer portal is now complete. It includes Parts, Service, Truck Sales, Marketing, Engineering, and University departments. 
  • EPC (Electronic Parts Catalog) Enhancements: Ongoing improvements and evolution of our Electronic Parts Catalog. 
  • Specialized Aftermarket "All Makes" Parts Program: A program designed to provide a comprehensive range of aftermarket parts for all makes and models. 
  • Evolving Parts Support Staff: Expansion of District Parts Managers to cover the United States and Canada, as well as additional support for internal Parts Support Staff. 
  • Entire Parts (OE, “All Makes” AMP) Separation: A systematic (new business system) and physical separation of parts inventory to improve “on demand” availability. 
  • Dealer Systems Integration: Ongoing efforts to integrate systems across our dealer network for increased efficiency and effectiveness. 
  • Comprehensive E-commerce Parts Ordering Platform: A user-friendly platform for dealers to order parts conveniently online. 

With the launch of Battle Truck Solutions, Battle Motors reaffirms its commitment to innovation, quality, and exceptional customer support. We look forward to strengthening our relationships with our dealer partners and continuing to exceed expectations. 

For more information about Battle Truck Solutions (BTS) and Battle Motors, please visit